FREQUENTLY ASKED QUESTIONS
1)-HOW LONG WILL MY ORDER TAKE TO BE DELIVERED?
On average 10-14 days depending on the delivery time quoted by the supplier i.e Argos. There are certain items which take longer, such as sofas and larger items. We will keep you informed on delivery times as soon as we know.
2)-IS MY QUOTE FROM UKS FREE?
Yes all UKS quotes are free.
3)-HOW DO I PAY FOR MY ORDER?
Please visit our how to pay page/link for more info.
4)-DO YOU REQUIRE PAYMENT BEFORE I ORDER MY GOODS THROUGH YOU?
Yes we require payment before your order is processed, this deters time wasters.
5)-IF I PAY YOU IN ADVANCE HOW DO I KNOW MY MONEY IS SAFE?
UKS have an extensive database of previous clients who are very happy with our service.Please visit our testimonials page to view our clients feedback about our service.
WE ARE SO CONFIDENT ABOUT OUR SERVICE THAT WE HAVE, WITH OUR CLIENTS´ PERMISSION, ALSO INCLUDED THEIR TELEPHONE DETAILS.
6)-IS THERE A MINIMUM ORDER VALUE?
No, we do not have a minimum order value.
All prices depend on the destination and size/weight of the items.
7)- HOW DOES UKS WORK OUT THE DELIVERY COST TO ME?
THE MAIN FACTORS THAT AFFECT YOUR DELIVERY COSTS ARE:
THE SIZE/WEIGHT OF EACH ITEM
IS THE ITEM FLAT PACKED OR READY ASSEMBLED (if furniture)
YOUR DELIVERY POSTCODE.
8)-I HAVE NOT RECEIVED MY GOODS BY THE AGREED DATE
WHAT DO I DO NOW?
If your goods have not arrived by the agreed delivery date
Please contact UKS as soon as possible quoting your name and your UKS order number.
9-DO YOU OFFER DISCOUNTS?
Yes we do operate a loyalty reward scheme which offers discounts and reward points for our customers.
10)-HOW DO I SEARCH FOR A PRODUCT OR ITEM?
Please visit our HOW TO SHOP page for more info on this .
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11)-IS THERE A RESTRICTION on PRODUCTS THAT CAN BE ORDERED?
Yes, please refer to our Terms and Conditions for a list of Prohibited Items, these include perishable goods, toxic goods etc.
12)-WHAT IF MY ORDER IS SMALL? CAN I PUT A FEW SMALL THINGS TOGETHER?
Yes you can, depending on the particular items i.e clothing- we allow you to put, say, two shirts together for our fee. This is in effect giving you two for the price of one.
13)-IS THERE A WEIGHT RESTRICTION?
No,
PLEASE NOTE; the weight of your goods determines part of the delivery cost to you.
14)- WHAT WILL IT COST TO DELIVER??
UKS need to know the size/weight and destination postcode before we can give you this answer.For more info on prices visit our WHAT IT COSTS PAGE.....
15)-WHAT IF I NEED TO RETURN AN ITEM?
Please refer to our Returns Policy as this has a comprehensive guide to returning your item.Most items purchased through UKS from UK shops have a seven day money back guarantee.
If for any reason you are dissatisfied with your purchase you can send it back to the UK, (as long as you pay the shipping fee) Please be aware that most companies / shops have a time limit on how long you can keep the goods before returning.
The time limit is usually extended if the item is faulty. Remember, also, the time it takes to return anything to the UK for a full refund.
If we make a mistake when processing your order or in the shipping process, we will refund to you both the cost of the item and our shipping fee in full.
We are commited to your satisfaction and we thank you for your business.
PLEASE NOTE- any items returned to back to the UK will incur additional costs depending on the size of the goods. This cost is met by you, the customer
Please refer to our refund policy in full.
15)- RETURNS-WHAT IS THE PRIVACY/REFUND POLICY?
PLEASE VISIT THE APPROPIATE LINK on OUR SITE FOR MORE INFO
